FAQs
LOTS OF POCKETS - NO RIPS - NEVER FAIL HANDLES
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Contact Helen atsaltwatercanvas@gmail.com |
Returns, swaps, cancellations:
If you are not satisfied with your bag, ship it back to us for an exchange or full product refund. Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Please return the item and packing slip within 30 days of your purchase. Full cost of product will be refunded. Mail your item to
Saltwater Canvas Returns, 260 Bishops Forest Drive, Waltham, MA 02452
Orders that are accepted for return will have the total merchandise amount credited back to the same credit card that was used during the original check out process. Shipping and handling charges will NOT be credited.
Return Exceptions: Multiple Products will be accepted for return or refund, but unless there is found to be a manufacturing defect, a 15% restocking charge will be applied. We recently had a customer who ordered 7 bags, and returned 5, sort of home shopping, and wanted the return shipping paid. Since our shipping rates are artificially low, we can not honor this practice, or we'd be out on the street selling our bags. We are not Amazon Prime, which now charges $180 a year for "free shipping". Returns and shipping come right out of our pocket. Products that have been clearly damaged or used (from improper handling, etc.) will NOT be accepted for return.
| Order Cancellations: Because our online orders are shipped out as fast as possible (most orders are shipped out same day) it is almost impossible to cancel an order once you complete the "Check Out" page, especially during the summer months when we are busy. If, after completing the order, you wish to cancel the sale, you need to wait until you receive your package. DO NOT OPEN THE PACKAGE. Write on it: RETURN TO SENDER. It should come back to us, and you do not have to pay extra shipping. We will refund your merchandise amount. |
| CUSTOM BAGS: We are now offering custom bags all year long. We are no longer having our products produced in China. Worth the wait! |
When I first started out making shower bags in 1998, there was no internet, or not in my little world, and I had no means of processing a credit card. I sewed all the bags by hand, and I mailed them with a bill. I never had a problem with anyone not paying, and it worked out well. People are honest when they are trusted.