LOTS OF POCKETS - NO RIPS - NEVER FAIL
26 Fairfax Street
West Newton, MA 02465
Email is best: firstname.lastname@example.org
Returns, swaps, cancellations:
If you are not satisfied with the product, ship it back to us for an exchange or full product refund. Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Please return the item within 30 days of your purchase. Full cost of product will be refunded.
Mail your returned item to: Saltwater Canvas Returns, 26 Fairfax st, West Newton. MA 02465
We don't need all the paperwork, just the name of who it was shipped to.
We will cover shipping to mail you back an exchange.
Orders that are accepted for return will have the total merchandise amount credited back to the same credit card that was used during the original check out process. Shipping and handling charges will NOT be credited.
Return Exceptions: Multiple Products will be accepted for return or refund, but unless there is found to be a manufacturing defect, a 15% restocking charge will be applied. We recently had a customer who ordered 7 bags, and returned 5, sort of home shopping, and wanted the return shipping paid. Since our shipping rates are artificially low, we can not honor this practice, or we'd be out on the street selling our bags. We are not Amazon Prime, which charges $100 plus a year for "free shipping". Returns and shipping come right out of our pocket. Products that have been clearly damaged or used (from improper handling, etc.) will NOT be accepted for return.
|Order Cancellations: Because our online orders are shipped out as fast as possible (most orders are shipped out same day) it is almost impossible to cancel an order once you complete the "Check Out" page, especially during the summer months when we are busy. If, after completing the order, you wish to cancel the sale, you need to wait until you receive your package. DO NOT OPEN THE PACKAGE. Write on it: RETURN TO SENDER. It should come back to us, and you do not have to pay extra shipping. We will refund your merchandise amount.|
|CUSTOM ORDERS : Typically, September is our custom bag month, our favorite month of the year! Sometimes we can fit in an extra month or 2. This is a great time to bring out your inner artist. Normally, we sew our bags out of the colors you request, but, if we have time, can add an extra pocket or relocate a strap for a special need. Be thinking about next fall's colors you may want!|
New ~ Pay By Check: With all the credit card hubbub going on, many people do not want to use credit cards online. Even on this end, if an address doesn't match or something is misspelled, we get a high risk warning. I made the mistake once of ignoring a warning, and lost more than $300 dollars to some gang in London; it can happen in reverse order too.
We have made up a Manual Order Form with all of our bags on it, which you can fill out at your leisure, while looking at the bags online, and seeing which colors you might like the best.
When I first started out making shower bags, there was no internet, or not in my little world anyway, and I had no means of processing a credit card. I sewed all the bags by hand, and I mailed them with a bill. I never had a problem with anyone not paying, and it worked out well. People are honest when they are trusted.